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AccountEmail Preferences

Email Preferences

Manage your marketing email preferences to control what communications you receive from olllo.

Overview

olllo sends two types of emails:

  1. Transactional emails - Account-related notifications like password resets, security alerts, and reminders you’ve configured. These cannot be turned off as they’re essential for your account.

  2. Marketing emails - Product updates, tips, news, and announcements. You have full control over these through your email preferences.

Managing Your Preferences

From Within the App

If you have an olllo account:

  1. Click on your profile avatar in the sidebar footer
  2. Select “Settings”
  3. Navigate to “Notifications”
  4. Scroll to the “Marketing Emails” section

You’ll see toggles for:

  • Marketing emails (master toggle) - Turn all marketing emails on or off
  • News - Product announcements and company updates
  • Tips - Best practices and how-to guides
  • Updates - Feature updates and improvements

Every marketing email includes links in the footer to:

  • Unsubscribe - One click to stop all marketing emails
  • Manage preferences - Access your preference center

Without an Account

If you signed up for our newsletter but don’t have an olllo account, you can still manage your preferences:

  1. Click “Manage preferences” in any marketing email
  2. Or visit olllo.ai/preferences  and enter your email
  3. We’ll send you a secure link to access your preference center

Email Types Explained

News

Stay informed about olllo:

  • Product launches and major announcements
  • Company milestones and updates
  • Industry insights relevant to career growth

Tips

Practical guidance for your career:

  • Best practices for tracking accomplishments
  • Reflection techniques and frameworks
  • Goal-setting strategies
  • Interview and review preparation tips

Updates

Keep up with product improvements:

  • New features and capabilities
  • UI/UX enhancements
  • Integration announcements
  • Beta feature invitations

Unsubscribing

One-Click Unsubscribe

Every marketing email has an “Unsubscribe” link at the bottom. Clicking it immediately opts you out of all marketing emails - no login required.

Selective Unsubscribe

If you want to receive some types of emails but not others:

  1. Access your preference center (from app settings or email link)
  2. Turn off specific categories (News, Tips, or Updates)
  3. Save your preferences

Re-subscribing

Changed your mind? You can re-enable marketing emails anytime:

  1. Go to Settings > Notifications in the app
  2. Or request a new preference link at olllo.ai/preferences 
  3. Turn on the categories you want to receive

Newsletter Signup

Website Signup

When you sign up for our newsletter on the olllo website:

  1. Enter your email address
  2. Check your inbox for a confirmation email
  3. Click the confirmation link to verify your subscription

This double opt-in process ensures you actually want to receive our emails and protects against spam signups.

Account Creation

When you create an olllo account, you’re automatically enrolled in marketing emails. This is clearly disclosed during signup, and you can change your preferences at any time in Settings.

Privacy & Data

What We Track

  • Your email preferences (which categories you’ve opted into)
  • When you last updated your preferences
  • Email delivery status (for troubleshooting)

What We Don’t Do

  • We never sell or share your email address
  • We don’t track email opens or clicks for marketing purposes
  • We don’t send emails to addresses that have bounced or complained

Data Retention

Your preference history is retained for compliance purposes. If you delete your account, your marketing contact record is also deleted.

Troubleshooting

Not Receiving Marketing Emails?

  1. Check your spam/junk folder
  2. Verify marketing emails are enabled in Settings > Notifications
  3. Make sure you’ve confirmed your subscription (check for confirmation email)
  4. Add marketing@olllo.ai to your contacts

Still Receiving Emails After Unsubscribing?

Email systems can take up to 24 hours to process unsubscribe requests. If you’re still receiving emails after 24 hours:

  1. Check that you clicked the unsubscribe link (not just closed the email)
  2. Try unsubscribing again from the latest email
  3. Contact support if the issue persists

Can’t Access Preference Center?

If the link in your email has expired:

  1. Visit olllo.ai/preferences 
  2. Enter your email address
  3. We’ll send a fresh link valid for 30 days
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